Professional regulatory information

Regulatory status

Bratby Law Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA number 801942).

The firm is subject to the SRA Standards and Regulations, including the SRA Code of Conduct for Solicitors, the SRA Code of Conduct for Firms, and the SRA Accounts Rules.

Professional indemnity insurance

Bratby Law Ltd holds professional indemnity insurance in accordance with the SRA Indemnity Insurance Rules. Details of our insurers and the territorial coverage of our policy are available on request.

Standard terms of business

Our standard terms of business set out the general terms on which we provide legal services, including our obligations to you, billing arrangements, and our respective rights and responsibilities. The standard terms apply to all engagements unless expressly varied in writing.

Each new instruction is confirmed by an engagement letter that sets out the specific scope of work, fee basis, and any agreed variations to the standard terms.

Pricing

Bratby Law provides specialist regulatory legal services in telecoms, data protection and payments regulation. The firm does not provide services in the areas listed in Rule 1.4 of the SRA Transparency Rules (residential conveyancing, probate, motoring offences, employment tribunals, immigration, debt recovery or licensing applications for business premises).

Fee estimates are provided on a matter-by-matter basis. The basis of charging is set out in the engagement letter issued at the start of each instruction.

Client identification and anti-money laundering

Bratby Law is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended). Before we commence work on a new instruction, we are required by law to verify the identity of our clients and, where applicable, the beneficial owners of any organisation we act for.

We will contact you at the start of a new engagement to explain what identification documents we need. We use a secure third-party verification service (Veriphy) to conduct identity checks electronically. Verification is usually a one-off process. We are unable to begin substantive work until client due diligence has been completed.

If in the course of our work we know or suspect that a transaction involves the proceeds of crime or terrorist financing, we may be required to make a disclosure to the National Crime Agency. In those circumstances, we may not be able to inform you that a disclosure has been made or explain any resulting delay in progressing your matter.

Corporate and tax information

Bratby Law is a trading name of Bratby Law Ltd, an English company (number 12539220), registered office: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF.

Our VAT number is GB 346 530 308.

Privacy

Our privacy notice sets out how we collect, use and protect personal data.

Complaints

If you have concerns about our service, please raise them with us in the first instance so we can seek to resolve the matter.

To make a formal complaint, please write to rob@bratby.law setting out the details of your complaint and the outcome you are seeking. We will acknowledge your complaint within two working days and investigate within five working days. We will seek to resolve your complaint within ten working days of acknowledgement. If your complaint remains unresolved, we will invite you to participate in mediation.

The Legal Ombudsman

If we are unable to resolve your complaint, you may be able to refer it to the Legal Ombudsman. The Legal Ombudsman investigates complaints about the service provided by lawyers. The Legal Ombudsman’s jurisdiction covers individuals, micro-enterprises, charities with an annual income below GBP 1 million, clubs, associations and trusts with net assets below GBP 1 million.

Before accepting a complaint, the Legal Ombudsman will check that you have tried to resolve the matter with us first and that we have had eight weeks to respond. You must refer your complaint to the Legal Ombudsman within six months of our final response. The Legal Ombudsman expects complaints to be made within one year of the act or omission about which you are concerned, or within one year of when you should reasonably have known there was cause for complaint.

Legal Ombudsman contact details:

The Solicitors Regulation Authority

If you are concerned about our professional conduct or believe there has been a breach of the SRA’s rules, you can report the matter to the Solicitors Regulation Authority. The SRA can investigate matters such as dishonesty, taking or losing your money, or treating you unfairly because of your age, disability or other characteristic. The SRA is not able to award compensation or deal with complaints about poor service (which should be directed to the Legal Ombudsman).

SRA contact details:

  • Telephone: 0370 606 2555
  • Website: www.sra.org.uk
  • Post: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN