Regulatory information
For comprehensive guidance, please refer to our professional regulatory information.
Bratby Law Ltd is authorised and regulated by the UK Solicitors Regulation Authority under SRA number 801942.
Corporate and tax information
Bratby Law is a trading name of Bratby Law Ltd, an English company (number 12539220), registered office: 5th Floor, 167 – 169 Great Portland Street, London, W1W 5PF.
Our VAT number is GB 346 530 308
Privacy policy and notice
As you would expect, we take data and information security very seriously.
Click here to read our privacy policy and notice.
Complaints
We try our best to provide all our clients with excellent service.
If you are a client and have any concerns over the service we provide, please raise with us in the first instance so we can discuss and seek to resolve your issue.
If you are a client and wish to make a formal complaint:
- please contact us at rob@bratby.law, explaining your complaint in detail and what you would like us to do to resolve
- we will investigate within 5 working days
- we will then seek to resolve within 10 working days
- if your complaint remains outstanding, then we will invite you to participate in mediation
Individuals and certain small businesses qualifying as micro-enterprises may be able to complain to the Legal Ombudsman: +44 121 245 3050 | enquiries@legalombudsman.org.uk | Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ |www.legalombudsman.org.uk.
If you are concerned about the behaviour of our firm you can contact the Solicitors Regulation Authority (SRA): +44 121 329 6800 | www.sra.org.uk | Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.