Telecoms ombudsman regulatory powers: Ofcom, GC A4 and the ADR schemes
In short: Telecoms ombudsman regulatory powers do not exist as a separate statutory regime. Communications Ombudsman and CISAS are private bodies approved by Ofcom under section 54 of the Communications Act 2003 to resolve individual consumer complaints. Statutory regulatory and enforcement powers, including penalties up to 10 per cent of turnover, sit with Ofcom alone….
