UK carrier avoids Ofcom regulatory action by making £2.5 million of ‘goodwill’ payments

When two companies merge, effective management of the integration of IT systems is often critical. When the systems in question control customer billing, and billing is subject to regulation, mistakes can be costly, not only in monetary terms but also in reputational damage. The Carphone Warehouse was founded in the early days of mobile telephony (when mobile phones were so bulky … Read more